Forgot your password

If you've forgotten your password, you can receive a code at the email you signed up with and set a new one.

On the website

1. 1
   On the sign-in page, click Forgot password?.
2. 2
   Enter the email you signed up with and click Send code.
3. 3
   Enter the code and a new password (at least 10 characters), then click Set new password.
4. 4
   When Password reset appears, sign in with your new password.

In the app

On the sign-in screen, tap Forgot password, enter your email, and tap Send code. Then enter the code and a new password, and tap Reset password and sign in.

If the code doesn't arrive

• Check your spam and promotions folders.
• A code can be sent once every 60 seconds; the button shows a countdown.
• Make sure you enter exactly the email you signed up with.

After a password reset, every device is signed out. Sign in again on each device with your new password.