In short: Teaben collects only the data needed for billing and running our network. We don't log your online activity, and we never sell your data.
1. Information we collect
To create an account, all we need is an email address. When you pay, we store the order number, amount, payment method and transaction ID. We never store wallet private keys.
When you use the service, we record, for each device, how many times it connects, how long each connection lasts, which exit it uses and the IP address it connects from (the public IP we see), along with hourly totals of uploaded and downloaded data. You can see all of this in your dashboard. We don't log the websites or domains you visit, the content of your traffic or your DNS queries.
2. How we use it
We use data and connection records for billing, enforcing device limits and routing. We use exit information to detect lines that aren't working and switch to another one automatically. We use order records for accounting and to resolve payment issues.
We don't use this data to build advertising profiles, and we never sell it to anyone.
3. How long we keep it
Connection details are kept for 90 days and hourly data totals for 400 days, then deleted automatically. Order and payment records are kept as required by applicable law.
4. Who we share it with
Our email provider receives only your email address and the content of each notification. The carriers behind our exits see only the IP addresses of our relays, never your account or your real IP address. USDT payments are recorded on a public blockchain, as all blockchain transactions are.
We don't provide your account information to anyone unless we receive a valid legal request from an authority with jurisdiction. Even then, we can only provide the data described above, because that's all we have.
5. Your choices
At any time, you can view your orders and usage, change your password, reset your subscription link and remove signed-in devices in your dashboard.
If you have questions about how we handle your data, sign in and open a ticket from your dashboard. We reply within 2 business days.
6. Security and policy updates
Our website and APIs use TLS encryption end to end, and passwords are stored as Argon2 hashes. The website and APIs run on servers fully isolated from our network lines.
We'll notify you on our website and by email 7 days before this policy changes.
If anything here is unclear, message us. For account-specific questions, sign in and open a ticket.