What people ask before buying, all here.
Four groups, two sentences each. Not covered? Check the Help Center or ask us on Telegram.
Before you buy
What's the difference between shared and dedicated?
Shared: your outgoing IP is used by other customers too. Dedicated: it's yours alone, so nobody else's activity is tied to it.
Which cities does Standard cover?
6 US cities. Switch any time in the app; the app shows the current list.
Can I buy a dedicated IP without Standard?
Yes. A dedicated IP works on its own, and each one has its own expiry date.
Can I try before buying? Are there refunds?
You can try: signing up gets you a 3-day Standard trial. Purchases activate immediately and aren't refundable, so try first.
Dedicated IPs
Datacenter vs. residential: what's the difference?
Datacenter IPs come from US data centers; residential IPs come from home broadband of multiple US carriers. Both are dedicated.
What do static and dynamic mean?
A static IP never changes. A dynamic IP rotates to a new one every day and can't be hand-picked.
Can I pick my own IP?
Static ones, yes. Check “Pick my IP” at checkout ($4.99 each), choose within 7 days of paying, and the term starts the day you pick. Leave it unchecked and we assign one at random, with no picking fee.
Is there a fee to change an IP?
Yes. A random change is $1.99; a hand-picked change is $4.99. Dynamic IPs rotate daily at no charge.
Payment and renewal
How do I pay?
From your account balance. After signing up, see the top-up options in your dashboard; purchases activate as soon as you pay.
Are there discounts for longer terms or multiple IPs?
Yes. 3, 6 and 12-month terms are 5% off, 10% off and 15% off, and Standard's 24-month term is 60% off. Dedicated IPs run up to 12 months; in one order they're 3% off from 5, 5% off from 20, 8% off from 50.
What happens when it expires?
Standard stops at expiry and resumes as soon as you renew. Dedicated IPs are held for 3 days; renew within that window to keep the same IP, extended from the original expiry date.
Can I turn off auto-renew?
Yes. Standard and each dedicated IP have their own switch; new purchases start with it on.
Apps
How many devices per account?
Standard allows 3 / 5 / 8 devices online at once, depending on the tier; each dedicated IP is counted separately, 2 devices each.
Which systems are supported?
See the Download page for each system's installer.
Can I connect with other apps?
Yes, though with our app you won't need to. For a dedicated IP, export a subscription link from its details in your dashboard.
Does it work without signing in?
Yes. Nodes you add yourself work without signing in and don't count toward your online-device limit.
Still have a question? Ask us on Telegram, or browse the Help Center.