In short: Purchases take effect immediately and are non-refundable, and your balance can't be cashed out. Please use the free 3-day trial to confirm the service meets your needs before you buy.
1. Try before you buy
Every new account gets a free 5 GB · 3-day trial with 2 devices online at once and access to exits in all 6 US cities. Use it to test the lines, the speed and the apps you need before you pay.
2. No refunds after purchase
The Standard plan, dedicated IPs, data packs and renewals, as well as dedicated IP selection and change fees, take effect immediately and are non-refundable. If the tier you select is out of stock when you order, you won't be charged.
3. Balance can't be cashed out
Funds added to your balance can only be spent on Teaben purchases and renewals. They can't be withdrawn or refunded as cash.
4. Expiration
Your Standard plan and each dedicated IP expire separately. When your Standard plan expires, service stops until you renew. A dedicated IP is held for 3 days after it expires; renewing during that time keeps the same IP and extends it from the original expiration date. If it isn't renewed within 3 days, it's reclaimed, and fees already paid aren't refunded.
5. Referral commissions
If an order from someone you referred is refunded, any commission from that order that hasn't been withdrawn yet will be reversed.
6. Payment issues
If a USDT payment doesn't match the amount due, the order won't activate automatically; a ticket is created for you and handled by our team. USDT sent on the wrong network or in the wrong currency can't be recovered, so please double-check before you pay. For other payment issues, sign in and open a ticket from your dashboard.
If anything here is unclear, message us. For account-specific questions, sign in and open a ticket.