Terms of Service

1. Our service

Teaben provides encrypted network access over US lines. We offer three products: the Standard plan, datacenter dedicated IPs and residential dedicated IPs. The Standard plan uses shared exits in 6 US cities. A dedicated IP is a US IPv4 address assigned only to you, either datacenter or residential, located across many US states and cities; each one is purchased and billed separately. Connections use secure protocols such as Reality, Hysteria2, Trojan and AnyTLS, through our app or by importing your subscription link into a third-party client. Maintenance and outages are posted on our Network Status page.

2. Your account

Sign up with your email. You're responsible for keeping your account and password secure, and any activity under your account is treated as yours. Each account holds one Standard plan at a time, and all your devices share its data. Each dedicated IP has its own data and doesn't use your plan's. Devices online at the same time are counted per product: your Standard plan allows as many as its tier includes, and once you reach the limit, the device that connected first is signed off; each dedicated IP allows 2. Your account is for your personal use only and may not be transferred, lent or resold. Accounts can't be deleted. You can change or reset your password and manage signed-in devices in your dashboard.

3. Payments and refunds

All prices are in US dollars. Pay with your balance or USDT (TRC20 / ERC20). If your balance is too low, add funds, then confirm on the payment page. Purchases take effect immediately and are non-refundable. Your balance can only be spent on Teaben and can't be cashed out, so please use the free 5 GB · 3-day trial to confirm the service meets your needs before you buy. Dedicated IP selection fees and IP change fees are also non-refundable. One month is 31 days.

4. Acceptable use

You may not use the service for any illegal purpose, including attacks, scanning, spam, distributing malware or infringing on the rights of others. When the Standard plan runs out of data, its speed is limited to 1M; when a dedicated IP runs out, only that IP is paused. In both cases, buying a data pack restores service immediately. Unused data doesn't roll over to the next cycle. If we detect abuse, we may suspend the account or dedicated IPs involved, and fees already paid won't be refunded.

5. Dedicated IPs

Dedicated IPs are purchased individually, 1–100 per order. Each has its own data, bandwidth, expiration date and auto-renewal, independent of the Standard plan, and no plan is required to buy one. If you run several stores or accounts, use a separate IP for each. Keep your API keys and webhook signing secrets secure. Keys can be read-only or allowed to place orders, and we recommend setting an IP allowlist.

Each dedicated IP expires on its own and is held for 3 days after expiration. While it's held, the IP can't connect or be changed; renewing within that window keeps the same IP and extends it from the original expiration date. If it isn't renewed within 3 days, it's reclaimed.

6. Changes and termination

Lines, cities, prices and plan features may change, and we'll post changes on our website. Periods you've already paid for keep the terms that applied when you paid. Planned maintenance is announced in advance on our Network Status page. If you violate these terms, we may suspend or terminate your service, and fees already paid won't be refunded. If we discontinue a product, we'll notify you in advance and explain the next steps.

7. Contact us

Check the Help Center first. If you need help from our team, sign in and open a ticket from your dashboard; tickets are handled in the order received. Questions about these terms also go through tickets. The latest version posted on our website applies, and continuing to use the service after an update means you accept it.