Balance
- Your balance is the only payment method: plans, dedicated IPs (including pick fees and IP change fees) and data packs are all paid from it, in USD. The payment button is Pay with balance.
- If your balance is insufficient, checkout shows "Balance $X · $Y short" and the button changes to Top up. In the app, after you top up you return to the payment page with your selections kept; nothing is charged until you confirm again.
- On the website, if your balance is insufficient you can also pay only the difference, and the purchase completes once the payment arrives (amounts under $1 are charged as $1, and any excess stays in your balance).
- Your balance works across all your devices and can only be spent; top-ups can't be withdrawn as cash. We offer a free 3-day trial, and purchases are non-refundable once paid.
USDT
- On the website, go to Account → Balance → Top up, choose an amount ($5 minimum, $1,000 maximum) and select USDT (TRC20).
- The page shows a receiving address and the Exact amount to send, with 4 decimal places. The last digits identify your payment, so send exactly that amount.
- Complete the transfer within 30 minutes. Once it's confirmed on-chain, the funds usually reach your balance within a minute, and you'll receive a confirmation email.
- Late, short or excess payments are sent to our support team for manual review, and the page lets you know. There's no need to pay again.
Other payment methods
- Card (Visa / Mastercard): coming soon.
- iPhone: buy balance packs in the app. They add to the same balance you use everywhere else.
- Android and desktop apps: tap Top up to open the top-up page, already signed in. When you return to the app, your balance refreshes automatically.
Orders and receipts
- Billing → Orders on the website lists every order with its order ID, amount, payment method, transaction hash and time. In the app, Orders at the bottom of My plan shows your recent orders.
- Billing → Balance history on the website records every credit and debit; Me → Balance in the app shows the last 30 days.
- For a formal invoice, open a ticket with the order ID and the name to appear on the invoice.
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